My friend Kamal wanted me to put up his requirement, if this excites you, please write to him - kamal DOT raghav AT gmail DOT com
Start up Venture - Sports has broken the barrier of being a pure entertainment channel to being an attractive business opportunity. Currently, this space is dominated by traditional players with an traditional value chain. The venture plans to carve out a niche in this space using innovative methods of reaching out to customers.
Role - Co founder apart from taking full ownership of the technology backbone, would be involved in all operational decision making. Must be a highly motivated individual with lots of enthusiasm, should be comfortable with start-up environment and be able to play different roles. Should have simple and elegant design sensibilities. And most importantly be a fun individual to work with and must like sports!
Status - Legal registration is underway. Future - plans can be discussed on a one-to-one basis.
Location : Bangalore.
The person can expect an unstructured but fun environment (of course its a start-up!). Complete freedom to innovate, share and execute his ideas in this space. Also, uncomplicated work life balance. Of course, equity ownership is part of the deal.
Today we induct the famous "Bharati Airtel" into the "horror service hall of fame"
I am right now in the middle of experiencing "customer service horror" at the hands of airtel, and here goes the horror story.
I got to know my bill amount and last date via SMS/e-mail etc which also said goto airtel.in and pay online. Well before the due date I made 5-10 unsuccessful attempts to pay online. Guess what! I can not even login to my account. The website's user section is down for days together. And because of other engagements I am unable to pay the bill across the table and the last date pasts by.
Airtel promptly deactivates all my services; No outgoing calls/No outgoing SMS /No GPRS Services (this is the part I use the most). Anyways, my mistake did not make the payment on time.
Day 1: 10:00, I try again on the website, make the payment after trying for 3-4 times (full of user bugs). Payment confirmed, I expected the services to be activated soon after that.
Day 1: 1700 hrs: Nothing happens, I still can not use my phone for anything. I call 121 (anytime anywhere customer service???). First I am promised that within 4 hrs services will be activated, but when I ask why so long and demand faster action, I am told just reboot your phone in few minutes..it will be done..
Day 1: 2000 hrs: Nothing still words. I get an SMS "hope you are happy with resolution provided". I am thinking "WHERE THE F*** IS THE RESOLUTION"
Day 2: 0800 hrs: 15 hrs and 20 reboots later. Nothing still works, I call 121 again and ask what happened to my "activation". No proper answer or explanation. Just another promise I have taken your request, it will get done in 4 hrs. I hit the roof, got very angry and screamed at the guy, suddenly he tells he has activated it right away, I can hold his call and try it out. Wow it works!. I hangup the call, thinking "FINALLY THE HORROR IS OVER"
Day 2: 0830 hrs: I open the browser on my Nokia E61i, to access my mails. HORROR again, data services didnt work. They never bothered to see what all services on my account and only activated the calls.
Day 2: 0835 hrs: I dial 121 again, speak to one more joker, waste 10 more minutes of my time, I am told it will get done within 1500hrs (7 hrs more hrs).
At this point I just gave up and dropped the call. The truth is these guys think they have all the power. They don't give a damn about you, you are just one of the 50 million customers of airtel (or any other company).
But I believe these guys will be in for a big surprise. Things are changing fast and customers continue to hold the real power. I decided to do my bit and share my experience. After this I will also consider switching to vodafone and the options will only get better post number portability...
What do you guys think..let us know via comments...
UPDATE: My data connection did not start working untill 2030 hrs on Day2. I had to call 5 more times before it finally got working. Well now i am writting this update from my nokia E61i.
I am right now watching "halla bol" at fun republic, bangalore. Movie seems to be fine but before coming in i experinced torture at the hands of employees of the multiplex.
We decided around 1130 to watch a movie at Fun Republic bangalore, went online booked the tickets, paid 660 - 600 ticket price end 60 convience charges. Now what exactly is this convenience? You dont have to stand in the queue at the multiplex.
But when we reached the mutliplex we were in for rude surprises. The guys at the ticket counter told us to stand in the regular queue!!! Now what was that? i told him that we have booked the ticked online and hence you just give us the ticket, if i a have to stand in the queue what is point of buying online. He told me that online you can choose ur own seats thats it but when u come to multiplex u have to stand in the queue. I told him i always book online and there should be no need to stand into the queue. But despite of this we and few other customers who had also booked online were made to wait and treated rudely. When we asked to speak to the manager the same guy who asked us to get into queue is the manager and he told us he is too busy right now to even to talk to us.
what do these guys think? Customers are fools and deserve to be treated in such an insensitive manner. What do you think?